MATCH Hospitality Europe S.L.U.
ONLINE TERMS AND CONDITIONS OF SALE (“TERMS”)
F1 MADRID OFFICIAL TICKET+ACCOMMODATION PACKAGES
And OFFICIAL ACCOMMODATION
Contract Ref #: F1MADRID/Web
These Terms and Conditions apply between the client ("You") and MATCH Hospitality Europe S.L.U. ("us"), a company incorporated and registered in Commercial Registry of Valencia, Section 8, Sheet V-228729, Registration 7th, Tax Identification Number B75349092, (Commercial Registration No. B75349092), trading under the business name of "MATCH Hospitality Europe" ("us") and relate to the booking of official accommodation ("Client Rooms") or of ticket+accommodation packages (the "Packages") comprising Client Rooms at properties operated by third-party accommodation providers (each an "Accommodation Provider" or the "Hotel") and grandstand tickets for the FORMULA 1 GRAN PREMIO DE ESPAÑA 2026™ (the "Event").
MATCH acts as the organizer of the Packages for the purposes of applicable package travel legislation.
Each Package combines at least two different types of travel services, namely tickets for the Event and accommodation, sold at an inclusive or total price, and therefore constitutes a "viaje combinado" (package travel) within the meaning of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. The standard information form for package travel, as required under Royal Legislative Decree 1/2007, is provided to clients separately prior to confirmation.
You confirm that you agree to book Client Rooms directly from us via our website www.hotels.madring.com in accordance with these Terms and Conditions. By accessing and continuing to use this site, you agree to each and every one of these Terms and Conditions.
- BOOKING ACCOMMODATION AND PACKAGES
1.1. You acknowledge and agree that the booking process (the "Booking Process") involves a number of steps including (i) providing payment details to us (ii) completing, checking and submitting the online booking summary and payment page (the "Booking Summary"), (iii) providing guests names where required; and (iv) clicking the box accepting these Terms and Conditions and any other relevant terms or conditions provided at the time of booking, including without limitation, any terms and conditions of the Accommodation Provider and the MADRING Ticket Terms of Use. You are solely responsible for the choice of the services you book and the suitability of those services for your guests' needs and yours. Any individual of any age sleeping in your confirmed Room(s) part of your Booking Summary is considered your guest ("Guest"). You are solely responsible for all infants and children in your booking, including their wellbeing, conduct and behaviour.
1.2. Occupancy: Client Rooms will be reserved (subject to availability) for the number of Guests per Client Room (i.e. the "Occupancy") as stated on your Booking Summary. Any Guest of any age (including infants and children) using the Client Room(s) above the reserved Occupancy, may not be permitted access to the Client Room(s), or if permitted by the Accommodation Provider, may be required to pay an additional charge directly to the Accommodation Provider. The number of Tickets purchased as part of your Ticket+Accommodation Package can only be purchased with a commensurate number of Client Rooms and you will not be permitted to purchase more Tickets (per day) than the number of Guests who will be occupying the Client Rooms. You are not permitted to purchase Tickets without purchasing Client Rooms.
1.3. When booking your accommodation, you should carefully check and approve your Booking Summary before proceeding and ensure that all Client Rooms and/or Packages you wish to purchase are correctly identified. You also acknowledge that the Terms and Conditions also incorporate rules of stay (if any) that may be provided by the relevant Accommodation Provider upon arrival of the Guest(s) at the hotel, as well as the MADRING Ticket Terms of Use (see Annexe 1), and you agree to comply with such terms and ensure that all Guests using the Client Rooms and/or the Packages as part of your booking shall do so.
1.4. (a) Your submission of your Booking Summary constitutes your agreement to purchase the Client Rooms and/or the Packages and your agreement to these Terms and Conditions. The confirmation of your booking request by us depends on several aspects, such as, without limitation, payment by you of the total amount payable as set out on the Booking Summary and the correct and complete provision by you of all information required under the Booking Process. A booking confirmation is subject to the availability of the Client Rooms and/or the Packages. If we confirm your booking, we will e-mail you a confirmation with full details of your confirmed Client Rooms and/or your confirmed Packages (the "Confirmed Services") and the amount paid (the "Order Confirmation"). For the avoidance of doubt, you agree that payment in full for the Confirmed Services will be taken by us prior to e-mailing you the Order Confirmation. We will make every effort to accommodate your requests for specific room type and location; however, we are unable to guarantee any special requests as rooms may not be physically assigned by the Accommodation Provider until check in. Additional fees may apply depending on the specific nature of the requests.
1.4. (b) Within 7 days from the date we email your Order Confirmation, we reserve the right to terminate and cancel the reservation for any Confirmed Services contained in your Booking Summary, for any reason, on written notice to you and we shall refund to you all sums paid by you for the Confirmed Services contained within your Booking Summary under the terms of these Terms and Conditions of Sale of Accommodation and Ticket+Accommodation Packages.
1.5. You are responsible (i) for correctly completing and providing all information required under the Booking Process including the full completion and submission of the Booking Summary and (ii) for ensuring such information is accurate. Including the passport number or ID number of the main guest or individual who completes and submits the Booking Summary. We reserve the right to reject any booking applications which are incomplete or incorrect. We shall not be liable for any sort of incorrect entry of information, technical malfunctions of the internet, failure of computer hardware or software, or lost or incomplete booking applications or failure to communicate with you by e-mail due to the non-acceptance or delivery failure of the Order Confirmation by your e-mail.
1.6. If the Booking Summary is submitted by an individual on behalf of a company or other legal entity, the individual who completes and submits the Booking Summary and clicks the acceptance of the Terms and Conditions box represents and warrants that he/she has the legal capacity and authority to bind the company/legal entity indicated in the Booking Summary. Furthermore, you represent that you are of legal age to enter into binding agreements.
1.7. Minimum Stay Policy: The booking of Client Rooms must be made in compliance with the standard minimum stay policy, which is applicable for each night prior of the Event as set out in the table below ("the Standard Minimum Stay Policy"). The Standard Minimum Stay Policy may be subject to variation and any such variation will be notified to you during the Booking Process. This may include exceptions to the Standard Minimum Stay Policy which will permit you to complete a booking for a stay shorter than defined in the Standard Minimum Stay Policy.
Standard Minimum Stay Policy
| Race weekend |
Hotels |
| Day of the race |
3 nights (inclusive of Saturday) |
1.8. Adult Guests for confirmed Client Rooms: Each confirmed Client Room must include at least one adult Guest of eighteen (18) years old over. It is not permitted for a confirmed Client Room to be occupied by minors under the age of eighteen (18) without the presence of an adult.
- PAYING FOR ACCOMMODATION (CLIENT ROOMS)
2.1. The Confirmation Total: You agree to be invoiced in Euros "EUR" and to pay in EUR for the total amount set out in the Booking Summary ("Confirmation Total") and as invoiced by us and payable by you in EUR in accordance with these Terms and Conditions. We acknowledge that this amount shall include all applicable charges and taxes at the prevailing rate at the time of Order Confirmation.
2.2. Service Charges and Taxes: Amounts invoiced by us under these Terms and Conditions are currently not subject to service charge unless otherwise stated at time of booking. All your online Order Confirmations on our website are transactions covered by the special regime for travel agencies (REAV), where VAT is included in the price (art. 142 LIVA, Ley 37/1992). Therefore, the booking summary will show the total amount paid, including VAT and/or other applicable consumption or local taxes, fees or charges payable by you. Please note that under the REAV regime, invoices will NOT show the VAT breakdown.
If you are a business entitled to deduct VAT and wish to request the application of the General Regime in order to receive an invoice with a VAT breakdown, you must contact our sales team by email to complete your booking off-line. In the event that you request invoicing under the General Regime and the tax authorities subsequently determine that this was not applicable, you will assume the corresponding adjustments and liabilities, and we may reapply the REAV where required. In case of applicable tax or regulatory changes, we may update the service charges and/or applicable taxes accordingly, upon written notice.
2.3. Incidental Charges / Security Deposits: The Confirmation Total does not cover, and we shall not under any circumstances be responsible for, security deposits required by the property at time of check in or any incidental charges incurred by or on behalf of the person(s) using the Client Rooms, including but not limited to room service, food and beverage (unless expressly included), laundry services, telephone calls and all corresponding service charges and taxes. You or your Guests may therefore be required by the Accommodation Provider upon check-in (arrival) to guarantee payment of incidental charges or provide a security deposit with a major credit card or cash deposit.
2.4. Confirmed Services: The Confirmation Total comprises payment for the Confirmed Services reserved for you for the entire length of stay booking via MATCH Hospitality Europe S.L.U.
2.5. Payment Schedule: You agree to pay in full (in EUR in accordance with these Terms and Conditions) the Confirmation Total for all Confirmed Services upon your submission of Booking Summary and do not exercise any rights to set off or counter claim against the amounts paid to MATCH Hospitality Europe.
2.6. Payment Arrangements: Your payments to us shall be made online. Online payment shall be available for those credit cards identified as being accepted by us ("Accepted Card").
2.7. The misuse of an Accepted Card or use without authorization of the legal holder of the Accepted Card is viewed in the most serious manner by us and we reserve the right to take legal action against those committing or attempting to commit online fraud, or similar criminal or civil offence.
2.8. We reserve the right to refuse to process payments in respect of customers with a prior history of questionable charges or where we reasonably believe a sale may result in a breach of these Terms and Conditions. We may carry out such checks as we consider appropriate before processing an Accepted Card payment for security purposes. As part of such checks, you grant us the right to disclose personal data to third parties (including but not limited to any of our subsidiaries, affiliates, or other entities within the MATCH Hospitality Europe S.L.U corporate group) for the purposes of carrying out these security checks. You acknowledge and agree we will not be liable for any damages resulting from our decision not to process a payment. You explicitly approve the transfer of your personal data in this context. For more detail regarding the processing of personal data by us, please refer to our Privacy Policy.
2.9. Invoices: The appropriate invoices shall be raised in EUR and provided to you on request once the Order Confirmation has been sent to you. You may request duplicate copies of such an invoice by contacting us directly at the address provided below at Section 5.10.
- CANCELLATION OF CONFIRMED SERVICES
3.1. Cancelling Confirmed Services: If you decide to cancel Confirmed Services after receipt of the Order Confirmation, you will be charged a cancellation fee of one hundred percent (100%) of the total value of any Confirmed Services that you cancel. All cancellation must be made online.
3.2. Cancelling a confirmed Package: If you choose to exercise your cancellation rights in accordance with Clause 3, you may not cancel the individual elements that make up your Confirmed Package but may only cancel the combined elements of the confirmed Package you have purchased.
EXAMPLE: if you have purchased an official Package consisting of two Client Rooms together with Tickets for the Event, you may cancel one or both of the Client Rooms together with the other elements relating to that official Package. You may not cancel the separate elements of the official Package.
3.3. No Refund: No refunds will be issued for any cancellations regardless of Guest's arrival and/ or the circumstance of such cancellations. No refunds for unsatisfactory accommodation will be considered onsite – please speak to your Accommodation Provider to allow opportunity for any issues arising to be rectified and contact our team if any issues arise during your stay. Any issue with the Accommodation that cannot be immediately rectified by the Accommodation Provider must be reported to MATCH Hospitality Europe S.L.U by you on the day the issue arises, or on the day it becomes apparent that the issue has not been resolved. MATCH Hospitality Europe S.L.U will not consider any requests for refunds or compensation raised retrospectively. You acknowledge that it is your responsibility to notify us of any such issues promptly, and failure to do so may result in forfeiture of any entitlement to a refund or compensation. Cases are to be put forward with supporting photographic imagery to MATCH Hospitality Europe S.L.U. for consideration/ processing.
- FULFILMENT
4.1. Fulfilment for Accommodation:
a. Where a booking has been completed online, we shall, unless we otherwise inform you, provide you prior to the check in date with evouchers ("vouchers") that specify the details of the Client Rooms, and which provide evidence of your reservations with the Accommodation Provider and which the Guest(s) using the Client Room may present to the Accommodation Provider upon check-in.
b. You are required to provide guest data as requested through the Booking Process and as requested by us at any time.
c. Instances where the guest data requested by us is not provided by you in advance and/or the guest data provided by you is not accurate (i.e. not matching the guest's identification document) may result in the Guest not being checked in by the Accommodation Provider. In such instances, neither we nor the Accommodation Provider will be held responsible for non-provision or any costs, directly or indirectly incurred as a result.
d. Please be aware that once the Guest stay has started, the details on the voucher used for that stay cannot be amended and Guests within the confirmed Client Rooms cannot be changed.
e. Please note that preferences requested during the Booking Process cannot be guaranteed and we recommend you to send them directly to the Accommodation Provider a few days prior to the check in date. For example: the provision of baby cots is subject to request and availability at the hotel.
4.2. Fulfilment for Tickets: In relation to Tickets included in the Packages, you acknowledge and accept that:
a. Tickets for the FORMULA 1 GRAN PREMIO DE ESPAÑA 2026™ will be provided as an electronic format (which may include a 'print at home' e-Ticket);
b. The e-Ticket(s) will be emailed to you or made available by us to you for download;
c. With respect to 'print-at-home' ticket(s), you will be required to print the e-Ticket(s);
d. Print-at-home ticket(s) must be printed in portrait mode (vertical) on blank white A4 paper (on both sides) without changing the print size using a laser or inkjet printer. No other medium (electronic, PC screen, mobile/tablet screen) will be valid. We will not be liable for any e-Ticket(s) that has been partially printed, soiled, damaged or otherwise illegible, as such tickets may be considered invalid.
e. With respect to other forms of e-Tickets, you will be required to follow all instructions provided by MATCH Hospitality Europe and/or MADRING and/or FIA and that use of such e-Tickets may require you and your Guests to download a mobile application and agree to separate terms and conditions applicable thereto;
f. You and your guests will be required to have valid identification in order to access the MADRING circuit with eTickets.
g. Any Tickets provided by us to you will correspond to the number of tickets confirmed in your Booking Summary.
4.3. Tickets – Legal Framework
4.3.1. You accept and acknowledge that we have been authorised by Madrid Trade Fair Institution, a consortium with the nature defined in article 57 of Law 7/1985, of April 2, regulating the Bases of the Local Regime, with NIF Q2873018B of Avenida del Partenón nº 5, 28042, Madrid ("IFEMA") to provide Tickets to you as part of an official Ticket+Accommodation Package and that IFEMA, upon notification to them by us of a sale of a Package to you, automatically becomes the principal in the sale of the Ticket forming part of your Package. You hereby accept this direct contractual relationship with the IFEMA concerning the sale of the Ticket forming part of the Package and acknowledge that, based on this direct relationship between you and the IFEMA with respect to the Ticket, the IFEMA has the right to exercise any of its rights and remedies with respect to the Ticket pursuant to the FIA Ticket Terms of Use. For the avoidance of doubt, nothing in this Clause 2.9 limits or excludes MATCH Hospitality Europe S.L.U.'s non-waivable obligations as organiser of a package under applicable Spanish and EU package travel legislation.
4.3.2. Any credit due to you will be established as a EUR amount by reference to the Order Confirmation.
4.3.3. By purchasing, holding, or using a Ticket, you acknowledge and agree to be bound by the applicable FIA Ticket Terms of Use, the MADRING Ticket Terms and Conditions, and any other applicable rules and regulations governing attendance at the MADRING circuit. These terms may include important conditions relating to entry, conduct, liability, security, and the right of the event organizers to refuse admission or eject attendees in case of non-compliance. A copy of the full terms is available in Annex 1 of this document. Failure to comply with these terms may result in the cancellation of the Ticket without refund. If you require further information, please contact info.madring@match-hospitality.com.
4.3.4. You further agree to ensure that your Guests fully comply with the FIA and MADRING Ticket Terms of Use and these Terms and Conditions and you, regardless of fault, remain primarily liable to us for any non-compliance by the Guest. You shall also remain directly liable to FIA for any non-compliance by you or your Guest(s) of the FIA and MADRING Ticket Terms of Use. It is your responsibility to notify each individual Guest in writing of the requirements of the FIA Ticket Terms of Use and these Terms and Conditions and to ensure full compliance with the same by your Guests.
4.3.5. Any measures taken or imposed by a FORMULA 1 GRAN PREMIO DE ESPAÑA 2026™ Authority with respect to any race, any Ticket or the MADRING circuit for the Event shall apply to you and/or your Guests. By way of illustration only, if any Ticket is cancelled or you or your Guest(s) is expelled from, or refused entrance to, the MADRING circuit as a result of a violation of the FIA Ticket Terms of Use or these Terms and Conditions or as result of any action authorized pursuant to any law or bylaw, you and/or your Guest may (without prejudice to any other rights or remedies we may have) lose all rights pursuant to the Ticket component of your Package, with no right of refund.
4.3.6. The location for specific Ticket categories at the MADRING circuit is determined by FIA in its discretion. Neither we nor FIA shall be responsible or liable in any way to you and/or any of your Guests in relation to any complaints regarding locations of Seats provided the locations of such Seats correspond with the correct Ticket category at the MADRING circuit. Any drawings included as part of the Product Description are therefore approximate depictions, not actual and should not be considered definitive.
The circuit, grandstand areas, hospitality facilities and associated infrastructure for the Event are currently under development and remain subject to final design, configuration and approval. All descriptions, layouts, access routes, seating positions, views, facilities and services are indicative only and may be subject to change at any time prior to the Event. MATCH Hospitality reserves the right to make such modifications, relocations or adjustments as may be required by the Event Organiser, venue owner, competent authorities, or for operational, safety, security or regulatory reasons. Any such modification shall be to a product, location or service of equivalent category and overall value and shall not constitute a material change giving rise to any right of cancellation, refund or compensation.
4.3.7. Possible ticket change – You acknowledge and accept that the ticketing provider appointed for the Event, Fever, may, in exceptional circumstances and for operational, regulatory or security reasons beyond MATCH's control, modify, reassign or replace the Ticket category allocated to a Package, even after confirmation of the Package by MATCH.
In the event of any such change imposed by either Fever, FIA or MADRING circuit MATCH shall notify you as soon as reasonably practicable after becoming aware of the modification. Any replacement Ticket shall be of an equivalent category and value.
Any modification or reassignment of Ticket category in accordance with this Clause shall not entitle you to cancel the Package or to receive a refund, except to the extent that such cancellation or refund is mandatory under applicable package travel legislation. Where a replacement Ticket of a lower category is provided, any price adjustment or refund shall be limited strictly to the difference in value between the original Ticket category and the replacement Ticket category, if and to the extent required by applicable law.
4.4. Prohibition on Resale and Transfer: You are prohibited from:
(i) directly or indirectly, conducting, allowing, permitting or approving:
(a) any resale, or the offering for resale (whether online or offline), and/or
(b) the exchange or other transfer or assignment of rights (other than the provision to a Guest) (whether online or offline);
of any Ticket as a separate component without Accommodation, whether for any value of any kind or otherwise, including, without limitation, in connection with any separate transaction with any third party under which any value of any kind is transferred to you in connection (whether direct or indirect) with the provision by you of any Ticket; and
(ii) acting, purporting to act, or advertising its ability to act, as an agent, facilitator or representative of a third party for the purchase, or purported purchase, of standalone Tickets by the third party.
4.5. Data: In order to ensure that we are supplying the Fédération Internationale de l'Automobile (FIA), the appointed ticketing provider for the Event, the Accommodation Provider and/or security operators with the information they require to fulfil the booking, we will request certain Guest Data during the Booking Process. Guest data to be provided may include but is not limited to; First name, Surname, Nationality, Date of Birth, Place of Birth, Gender, number and type of identity document, place and date of issue of identity document, renewal and expiry date of the identity document and any other relevant data and contact details of you and/or your Guests in order to verify those who will be using the Confirmed Services as required by us. You acknowledge and agree that you will provide this information to us upon request and that we may use, process and store such personal data as strictly necessary for the organization and delivery of the Confirmed Services. Each identity document submitted must be a valid, personal identity document as determined by us. You acknowledge your responsibility to obtain the consent of each of your Guests to use their data for the purpose described above in these terms and in the terms of our Privacy Policy, and that you have obtained such consent prior to providing us with such data.
Such personal data may include identification and contact details of you and/or your Guests, and data required for hotel check-in, ticket issuance, identity verification and access control at the Event venue. The processing of such personal data is carried out for the performance of this contract, which constitutes the lawful basis for such processing, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights. You acknowledge and accept that such data may be shared, where strictly necessary, with third parties involved in the delivery of the Event and the Packages, including accommodation providers, ticketing providers, the event organizer and security operators.
The specific categories of personal data required for ticketing, accommodation, accreditation and access control may vary depending on the operational processes and requirements ultimately agreed with the relevant authorities and partners involved in the Event, including IFEMA and Fever, as the appointed ticketing provider.
- MISCELLANEOUS
5.1. In order to supply you with the Packages we have contracted with third party suppliers which we will take reasonable care and skill to ensure are reputable. Our role after that point is to secure your booking for the Client Rooms and provide you with the other services comprised in the Packages and although we will try to resolve matters where the Accommodation Provider, hotel or other service provider has not complied with any of its obligations, we emphasise that we do not have control over the actual services provided to you by the Accommodation Provider, hotel or other service providers and, save for our gross negligence in selecting such third-party suppliers, we shall not be liable for their acts or omissions.
Disclaimer in relation to apartment photographic images: Please note that in certain instances photographs appearing on the website in relation to apartments may not be of the specific property itself but of an equivalent property type.
We do, however, accept liability where we, or our staff, have not properly performed our contracted obligations except where such failure/ improper performance arose:
a. Due to the acts and/ or omissions of the person(s) affected.
b. Due to acts and/or omissions of a person unconnected with the provision of your contracted services and in circumstances beyond our control.
c. Due to any event which was beyond our control and which we, or the supplier of the service, could not have forestalled or foreseen even with all due care.
Nothing in this Clause 5.1 limits our liability for death or personal injury caused by way of our or our staff's negligent act or omission. Subject to the foregoing and to Clause 5.3 (Damages), and to the extent permitted by applicable mandatory package travel legislation, our total aggregate liability to you in respect of all losses arising under or in connection with your online Booking, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Confirmation Total actually paid by you for the specific affected Accommodation and/or Packages to which the claim relates.
You shall remain responsible at all times for checking and taking care of all requirements and legal obligations relating to your own and your Guests' entry to and exit from Spain and in relation to you and your Guests' movements inside Spain, including but not limited to visa, vaccination, and health declarations related matters together with any local laws and restrictions that may apply during you and your Guests' stay in Spain.
An inherent risk of exposure to infectious or communicable diseases exists in any public place where people are present, including accommodation property. Such diseases can be highly contagious and may lead to severe illness, temporary or permanent disability, or death. Pre-existing risk factors, including underlying medical conditions and advanced age, may make certain individuals particularly vulnerable. By entering any accommodation property, you confirm that you and each of your Guests voluntarily assume all risks related to exposure to infectious or communicable diseases. You further acknowledge and accept that you and each of your Guests will follow any and all rules and/or protocols that may be implemented to reduce the spread or risk of contracting such diseases, and that the inability or unwillingness to comply with such rules and/or protocols shall not entitle you or your Guests to a refund or any other form of compensation.
You shall remain responsible at all times for checking and taking care of all requirements and legal obligations relating to your own and your Guests' entry to and exit from Spain and in relation to you and your Guests' movements inside Spain, including but not limited to visa, vaccination, health declarations and Covid-19 related matters together with any local laws and restrictions that may apply during you and your Guests' stay in Spain. It is not our responsibility to advise or update you on such matters.
5.2. Your liability to us: Although we arrange your reservation with the Accommodation Provider(s) and the provision of the other services comprised in the Packages, we cannot be held responsible for the acts and omissions of you and any of the Guests who use the Confirmed Services allocated to you. You will be responsible directly to the Accommodation Providers and to the Event organisers (FIA and MADRING). You shall indemnify, defend, and hold harmless MATCH, its affiliates, officers, employees, and agents from and against any and all claims, liabilities, losses, damages, costs, and expenses (including, without limitation, reasonable legal fees and disbursements) arising out of or in connection with your acts or omissions, or the acts or omissions of any Guests or other third parties using the Confirmed Services reserved by you. In the event of any claim, cost or expense arising against us in respect of any such act or omission including any claim initiated against us by the Event organisers, any Accommodation Provider or any of your Guests who use the Confirmed Services, you confirm that you will fully indemnify us and bear the responsibility for this, either by settling and paying for such claims, fines, costs or expenses or, if you dispute any such claim, fine, cost or expense, that you will be responsible for the costs arising in defending such a claim including our own reasonable costs (if any), to the extent permitted by applicable mandatory consumer protection law.
5.3. Damages: If we are in breach of our obligations under the Booking, we shall not be liable for any loss of goodwill, business, profits, anticipated savings or wasted expenditure, or for any indirect or consequential loss or damage, except where such limitation is prohibited by applicable mandatory package travel legislation.
5.4. Warranty: To the extent permitted by applicable mandatory consumer protection law, we provide no warranties, whether express or implied, in respect of services provided by third-party suppliers, including Accommodation Providers. While we will use reasonable care in selecting such suppliers, the services are ultimately performed by independent providers. In the event that accommodation services are not performed in accordance with these Terms and Conditions and the Confirmation, we will use reasonable efforts to assist you in resolving the matter with the relevant Accommodation Provider, without prejudice to any mandatory rights you may have under applicable package travel legislation.
5.5. Amendments: We reserve the right to amend these Terms and Conditions from time to time in order to ensure compliance with applicable laws or any requirements of FIA and or MADRING. Each Client Room and Package in your Booking Summary will be governed by the Terms and Conditions in force at the date on which the applicable Booking Summary is confirmed and the amount paid. MATCH Hospitality Europe S.L.U. may also at any time and without notice change the scope, pricing and availability of future Client Room and Package offerings. You may not amend or alter these Terms and Conditions.
5.6. Term and Termination: These Terms and Conditions shall apply to all transactions between us in connection with the Event. You may terminate these Terms and Conditions by notice in writing in the event that we commit any serious breach of its material terms and fail to remedy such breach within fifteen (15) local business days (Monday to Friday excluding Public Holidays in Spain) of being notified in writing of such breach. We shall be entitled to recall any or all Confirmed Services by notice in writing to you and to apply the Cancellation Fees referred to at Section 3.2 above if: (a) you commit an irremediable breach, or a remediable breach and fail to remedy it within fifteen (15) days of receipt of notice of said breach requiring remedy of same; (b) you make any voluntary surrender or arrangement with your creditors or become subject to an administrative order or (being an individual or firm) are sequestrated or become bankrupt or (being a company) go into provisional or final liquidation or placed under judicial management (otherwise than for the purpose of solvent amalgamation or reconstruction) or are placed under any other similar or replacement regime covered from time to time by the insolvency law in your jurisdiction or cease or threaten to cease to carry on business or an encumbrancer takes possession or a receiver is appointed to any of your property or assets or if we reasonably apprehend that any such event is about to occur and notify you accordingly.
5.7. Waiver: None of these Terms and Conditions may be waived except with the express written consent of the party or parties who is going to be bound by the waiver. Neither your rights nor our rights under these Terms and Conditions will be deemed to have been waived by any act or conduct on either your or our part, or by any neglect to exercise or enforce such right or power or by any delay in doing so. The rights and powers that are given to either of us under these Terms and Conditions shall continue to apply unless and until the person who is going to be bound by a waiver has specifically waived or released such powers in writing and signed in confirmation thereof. No waiver shall operate as a waiver of any other default or of the same default on a future occasion.
5.8. Assignment: The Terms and Conditions apply to each booking and are personal to you and you may not assign, transfer, subcontract or otherwise part with any benefits or obligations without our prior written consent, provided however that you may assign or transfer the right to use any number of Confirmed Services without our prior written consent. Please note that if you do allow someone else to use the Confirmed Services in accordance with this Clause then you agree to ensure that these Terms and Conditions will apply to that person and that all relevant guest information is promptly provided to us, so we can update our records and maintain accurate guest data. We may assign these Terms and Conditions together with all respective rights and obligations hereunder to any subsidiary or associated company of MATCH Hospitality Europe S.L.U. and/or any other party.
5.9. Independent Contractors: For the avoidance of any doubt, you and ourselves shall each be and remain independent contractors with respect to each other and with respect to all rights obtained and services performed. Nothing herein shall be construed to:
a. Constitute you and ourselves as partners, joint ventures or co-owners;
b. Constitute you or us as the agent, employee or representative of the other;
c. Empower you or us to act for, bind or otherwise create or assume any obligations on behalf of the other.
5.10. Notices: All notices, demands, requests or other communications ("Communications") shall be in writing and shall be sent via registered mail or transmitted by hand delivery, e-mail to the address or details chosen by each party as follows:
a. If intended for us: Addressed to: The Chief Operating Officer, MATCH Hospitality Europe S.L.U. Calle Conde Altea 7-1 46005, Valencia, Spain E-Mail Address: info.madring@match-hospitality.com
Or to such other address as may be designated by us in writing to you. If intended for you, at the address (including email) provided on your Confirmation or at such other address as may be designated by you through a formal booking update submitted to us in accordance with our procedures. You acknowledge that it is your responsibility to ensure that any updated address is accurate and functional, and we will not be responsible for any communications sent to an outdated, incorrect, or otherwise unnotified address. Notices sent to the updated address in accordance with this clause will be deemed received.
Such notices, demands or other communications shall be deemed given within five (5) days of posting and upon the date of email or hand delivery unless the contrary can be proved.
5.11. Severability: If any provision or portion of any provision is held to be unenforceable or invalid by a court of competent jurisdiction, the validity and enforceability of the enforceable portion of any such provisions shall not be affected by this.
5.12. Binding Agreement: Both you and we intend to rely upon the written terms set out here in these Terms and Conditions and in the Confirmation and any Revised Confirmation. If either party requires any changes which are agreed by the other, both parties should make sure to ask that these be put in writing. BOTH PARTIES ACKNOWLEDGE THAT THIS IS A LEGALLY BINDING DOCUMENT. BEFORE AGREEING TO THESE TERMS AND CONDITIONS AND YOUR BOOKING YOU SHOULD READ IT CAREFULLY AND ENSURE THAT IT CONTAINS EVERYTHING YOU WANT AND NOTHING YOU ARE NOT PREPARED TO AGREE TO.
5.13. Headings: Section and subsection headings are for ease of reference only and shall not constitute a part of these Terms and Conditions nor be given any substantive effect.
5.14. Resolution of Complaints: If you encounter a problem in relation to the services being supplied you should immediately inform the Accommodation Provider and also our own representative who will do what they can to resolve matters to your satisfaction. If the difficulty is not resolved at the time to your satisfaction you must ensure that you contact us in writing no later than fourteen (14) days after your return at the address provided to you in Section 5.10 above. If you fail to advise us and/or the supplier promptly about such difficulties this may affect our ability to properly look into and resolve this matter for you.
5.15. These Terms and Conditions shall be governed and interpreted in accordance with the laws of the jurisdiction of the courts of the city of Madrid (Spain). The parties shall endeavour in good faith to resolve any dispute arising from, and/or in connection with these Terms and Conditions by way of good faith discussion and negotiation. If the parties do not resolve any such dispute within thirty (30) days from the date on which negotiations are initiated, the dispute shall be finally determined under the exclusive jurisdiction of the courts of Spain.
5.16. Governing Law: your booking, any modified booking and these Terms and Conditions shall be governed by, construed, interpreted, applied and enforced in accordance with, the laws of Spain (without giving effect to principles of conflict of law thereof) and the place of performance for the services provided under these Terms and Conditions shall be Spain.
5.17. Force Majeure: The performance of these Terms and Conditions by either party is subject to acts of God, epidemic, pandemic, war, government action or decree, disaster, strikes (other than strikes by our staff), riot or civil disorder, acts of terrorism, curtailment of transportation facilities (to the extent such curtailment was beyond our reasonable control), inclement weather, the postponement, rescheduling or cancellation of the Event, the Event being held "behind closed doors", or the Event being relocated to another venue or any other emergencies beyond the affected party's control making it illegal or impossible to perform its obligations under these Terms and Conditions. In the event that performance of these Terms and Conditions is not possible by reason of Force Majeure, neither party shall be deemed to be in breach of the terms of these Terms and Conditions and neither party shall then be obligated in any manner to the other with respect to such performance, subject always to any mandatory rights of the traveller under applicable package travel legislation, and compensation will not be payable by you or us. To the extent we recover monies from our Services providers (including the Accommodation Providers) or insurance we will refund such monies to you, and we will use our reasonable efforts to obtain such recovery. In the event of relocation or material change to the Event, MATCH reserves the right to cancel the affected Services in accordance with applicable law, and shall not be liable for any costs, damages, or losses incurred.
5.18. Insurance: you are responsible for (and we strongly recommend you do so) arranging and obtaining your own travel insurance (including cancellation insurance) in respect of all issues arising out of these Terms and Conditions including in particular Section 5.17 above. To the extent permitted by the applicable law, we cannot be responsible for any losses incurred by you arising from a Force Majeure event.
5.19. No Commercial Use of Transaction/ Commercial Identification Prohibition: We have no right to grant, and you shall not use commercial identification rights of any kind relating to the FORMULA 1 GRAN PREMIO DE ESPAÑA 2026™ or the services described therein. All such commercial identification rights must be granted by the FIA only.
5.20. The Sales Agreement (together with its component parts) has been drafted in English and Spanish. Both versions are equally authentic.
5.21. DEFINITIONS: The following definitions apply to these Terms:
"FIA" means the Fédération Internationale de l'Automobile.
"MADRING circuit" means the circuit, including all surrounding and adjacent areas under FIA's control, where the Event is held.
"Seat" means an individual sitting position within a designated seat block in the MADRING circuit, providing a view of the racing track.
"Ticket" means any Grand-Stand physical, digital, or other form of access device issued by FIA (or an authorised third party), granting the holder entry to the MADRING circuit and the right to view the race live and in person from a Seat.
"Ticket Terms of Use" means the terms and conditions, including the MADRING circuit Code of Conduct, issued by FIA, which govern the use of Tickets and are binding upon and enforceable against any individual purchasing, holding, or using a Ticket.
ANNEXE1
MADRING TICKET TERMS AND CONDITIONS
- In this document Annexe 1
a. Event means the FORMULA 1 GRAN PREMIO DE ESPAÑA 2026 and any support events or any peripheral entertainment organised or staged at the Venue;
b. Event Country means Spain;
c. FIA means the Fédération Internationale de l'Automobile or any employee, representative, agent or contractor acting on the FIA's behalf;
d. FOWC means Formula One World Championship Limited;
e. Promoter means INSTITUCIÓN FERIAL DE MADRID;
f. Terms and Conditions means this Annexe 1 document and any other documents incorporated by reference;
g. Venue means MADRING motor racing venue hosting the Event;
h. you or a Ticketholder means a person who has purchased or obtained a ticket to the Event, or a person who otherwise uses or attempts to make use of a ticket.
- The Promoter of the Event is INSTITUCIÓN FERIAL DE MADRID.
- The purchase, possession and/or use (or attempted use) of a ticket to gain entry to the Venue for the Event constitutes acceptance of, and agreement to comply with, these Terms and Conditions.
- These Terms and Conditions are subject to any additional Event admission, security, public order and safety conditions, terms or regulations that may be sign-posted at the Venue or issued by the Promoter from time to time (the Venue Regulations). If there is any conflict between these Terms and Conditions and the Venue Regulations, the Venue Regulations will prevail.
- If you purchase a ticket for a person younger than the age of majority in the Event Country, you are responsible for ensuring that child complies with these Terms and Conditions and that a parent or guardian consents to entry into these Terms and Conditions on behalf of that child.
- If you have purchased a ticket for a person other than yourself, you must bring these Terms and Conditions to their attention.
Ticket use
- You may be refused entry to the Venue if you attempt to use or present a ticket bought, acquired or obtained from an unauthorised vendor.
- Admission to the Venue will only be granted on presentation of a valid ticket. Proof of identity or age may be requested to verify the ticketholder's entitlement to use a ticket or classification of ticket.
- Ticketholders in possession of a child's ticket or other category of discounted ticket, who are not eligible to hold such a ticket, may be refused entry to the Venue or required to pay the difference between the cost of the ticket they hold and the full price adult ticket.
- The Promoter reserves the right to alter seat allocations (if any) without prior notice, for a valid reason.
- No admission is permitted after the end of each day of the Event and or re-admission is permitted at all. The Promoter reserves the right to decide whether to allow access to the Venue once the Event has started.
- You must keep your ticket safe and in good condition. The Promoter reserves the right not to replace or accept any ticket that is lost, forgotten, stolen, damaged, defaced, forged or destroyed or any ticket which is unreadable or incomplete. The Promoter will not replace tickets for seating that is classified as general admission or is unallocated.
- The Ticketholder must be the same for all days attending the Event, except in the case of non-nominal Tickets. Access may be denied to any user other than the one expressly stated on the Ticket. Should it be deemed necessary, the Promoter may request from Ticketholders personal identification, as a condition to access the Venue.
Refunds, prohibitions on transfers and resale of tickets
- Tickets to the event are strictly non-transferable and not for resale.
- No ticket for the Event may be on-sold or offered for resale for any form of fee or reward without the prior written consent of the Promoter and FOWC first being obtained and without complying with these Terms and Conditions in all respects.
- No ticket for the Event may be used by any person for advertising, promotional or commercial purposes including without limitation, prizes, competitions, contests, sweepstakes or packaged with hospitality or other products without the prior written consent of FOWC and the Promoter first being obtained.
- Tickets are non-refundable except as outlined in these Terms and Conditions or as required by law.
- Any ticket offered for sale, sold or transferred in breach of these Terms and Conditions may be cancelled and any person seeking to use such ticket may be refused entry to, or evicted from the Venue without refund or compensation.
- The Promoter does not guarantee that a session or day of the Event will take place at the date and time indicated on the ticket. The Promoter, the FIA or FOWC may make changes to the date and time of a session or day of the Event in the event of any unforeseen circumstances, including poor weather conditions, safety or security concerns. There are no refunds if a session or day of the Event is delayed, interrupted or not-completed.
- Unless required by law, refunds or exchanges will only be given if the Event is cancelled. No booking or delivery fees will be refunded if the Event is cancelled. If the Event is cancelled, the Promoter will refund the person who purchased the ticket, the ticket price using the same payment method used to purchase the ticket. Except where required by law, no refunds will be given in relation to any fees or charges paid in addition to the ticket price (for example, any postage, courier, transport or accommodation charges) and no interest or costs will be payable by the Promoter in respect of any monies refunded.
- No refund or exchange will be given if you choose not to use your ticket or to attend the Event.
Conduct at the Venue
- The Promoter reserves the right to refuse admission to (or eject from) the Venue any person (a) not complying with these Terms and Conditions; (b) not in possession of a valid ticket; (c) who is in possession of a ticket which has been sold or used other than in compliance with these Terms and Conditions; or (d) on grounds of health, safety, security or maintaining good public order.
- While at the Venue you must maintain safe and respectful behaviour. The Promoter reserves the right, on reasonable grounds, to refuse admission and to remove persons from the Venue, including where: (a) you are or your behaviour is likely to adversely affect the enjoyment of others; (b) you are or your behaviour is likely to provoke a breach of the peace; (c) you appear to be under the influence of alcohol or illegal substances; or (d) you fail to follow the lawful directions or instructions of Event staff or security personnel. You will be responsible for any injury to third parties or damage to the Venue that may be caused by your actions or omissions.
- You may be exposed to loud noises at the Event. You and any of your guests, particularly children, are advised to wear hearing protection during races and music concerts (if any).
- You must follow the lawful directions of Event or Venue staff, security personal and emergency services authorities and comply with all relevant laws and regulations of the Event Country.
- You must not obstruct access-ways, exits, entrances or staircases or seek entry to stands, seats or areas for which you do not hold a ticket.
Parents and guardians
- Children under the age of 2 must be accompanied by a parent or legal guardian, with a ratio of one adult for every two children. Children under the age of 6 who are accompanied by a responsible adult other than a parent or legal guardian must present a signed authorization from a parent or legal guardian upon request. Failure to provide such authorization may result in denial of entry. Any other person under 18 years of age must be accompanied by a responsible adult, otherwise they will be refused entry to the Venue. All persons under 18 years of age must be supervised at all times.
- No animals (with the exception of registered assistance dogs) will be admitted to the Venue.
- You must not bring into, use, distribute or display (whether for free or not) within the Venue any sponsorship, promotional or marketing materials or do any other thing which may cause a reasonable person to believe that you have a sponsorship arrangement with the Promoter, the Event or FOWC or its affiliates.
Safety and Security
- You must comply with all security measures and instructions given to you by the Promoter (or its authorised agents), any official, steward or staff member of the Venue. These include any health protocol and sanitary measures established by the Promoter as communicated from time to time.
- The Promoter reserves the right to direct you to leave the Venue at any time for safety or security reasons.
- The Promoter may use CCTV cameras at the Venue. Your image may be captured by these CCTV cameras. The Promoter may use or pass to law enforcement agencies any recordings from CCTV cameras. In the event that access is controlled by video surveillance, we inform you that your image will be included in a file under the responsibility of the Promoter for the purpose of access control and security of the Event, as well as the resolution of any incident. You have the right to exercise your right of access, rectification, cancellation, and opposition to the treatment of your data by contacting the Promoter.
- For security reasons, on entering the Venue, attendees may be searched. You must make your person and bags available for inspection. The Promoter may refuse entry to or eject from the Venue any person refusing to consent to such inspection.
- You must not bring to the Venue or seek entry to the Venue while in possession of: (a) bottles, cans, glass vessels or your own food and drink (unless permitted by the Venue Regulations); (b) illegal substances or any article that might be used or interpreted as a weapon and/or compromise public safety or enjoyment of the Event including knives, bladed items, fireworks, smoke canisters, personal protection sprays, air-horns, vuvuzelas, whistles, flares, firearms, ammunition, weapons, dangerous or hazardous items; (c) drones or similar equipment, phone jammers, radio scanners, walkie-talkies, laser devices, selfie sticks; (d) bicycles, roller-skates, skateboards, scooters, prams, umbrellas; (e) items which could in the option of the Promoter be used to sabotage or damage property; (f) items of a political, religious or other similar nature or items bearing offensive slogans or messages; or (g) any other items considered dangerous or prohibited by the current safety regulations for public events (Prohibited Items).
- Any person in possession of Prohibited Items may be refused entry to or ejected from the Venue or may only be permitted to remain in the Venue if any such Prohibited Items are surrendered.
- Any Prohibited Items that are surrendered will be deemed to be surrendered irrevocably and voluntarily. Any such items may be disposed of by the Promoter without any liability.
Photography and Recording
- You must not make, create, store, record or transmit any kind of sound recording, visual footage or audio-visual footage (Recording), or store, record or transmit any information or other data, including official timing, results, performance, telemetry, weather or race control data (Data) of, at, or in relation to the Event. It is forbidden to take into the Venue any equipment that may enable you to do the aforementioned acts. Personal electronic devices (including still image cameras, mobile telephones and other handheld personal communications devices) are permitted within the Venue unless otherwise advised, provided that any Recording, Data and any image, including photographic images and any still pictures derived or capable of being derived from a Recording (Image) of the Event that is recorded, stored and/or created thereon is used for personal, private and non-commercial purposes only. The use of photographic cameras for professional purposes, without being duly accredited, or video cameras for live broadcasting, inside the Venue, is prohibited.
- As a condition of entry to the Venue you agree that (a) the use of any such Recording, Data or Image for any form of public advertisement, display, commercial gain or for any other purpose (except for your private enjoyment) without the prior written consent of FOWC is strictly forbidden and will constitute a breach of these Terms and Conditions for which you may be liable; and (b) on request by the Promoter or FOWC, you shall assign to FOWC in writing the copyright and all other intellectual property in any Image or Recording that you create, make, store or record of, at or in relation to the Event; and (c) you consent to the use by FOWC (and by any third party authorized by FOWC from time to time) for the purposes of or in connection with any publication, exhibition or broadcast (including any advertising or promotional literature, campaign or material) in any media worldwide, in perpetuity and on a royalty-free basis, and approved by FOWC of any still or moving picture images taken at the Event where such image includes any image of you, your voice or your likeness and you waive any and all of your personality and privacy rights to the extent necessary to permit such use.
- Unauthorised Recordings, Images or similar items or content may be confiscated and destroyed. The Promoter and FOWC and its affiliates will not be liable for any loss, theft or damage to or resulting from confiscated items.
- Ownership, possession or use of a ticket does not confer any rights (by implication or otherwise) on you to use (for any commercial purpose or otherwise), alter, copy or otherwise deal with the name of the Event or part thereof (nor any abbreviation or foreign language version thereof), any logo or graphic device of or relating to the Event or any of the symbols, trade marks, logos and/or intellectual property appearing on the ticket. The F1 FORMULA 1 logos, F1 logos, FORMULA 1, FORMULA ONE, F1, FIA FORMULA ONE WORLD CHAMPIONSHIP, FORMULA 1 GRAN PREMIO DE ESPAÑA, GRAN PREMIO DE ESPAÑA, FORMULA 1 SPANISH GRAND PRIX, SPANISH GRAND PRIX, FORMULA 1 GRAN PREMIO DE MADRID, GRAN PREMIO DE MADRID, FORMULA 1 MADRID GRAND PRIX, MADRID GRAND PRIX, GRAND PRIX, FORMULA ONE PADDOCK CLUB, PADDOCK CLUB, F1 PADDOCK CLUB, FORMULA 1 PADDOCK CLUB (and translations thereof) and any related marks are trade marks of Formula One Licensing BV, a Formula 1 company. All rights reserved.
Liability
- You acknowledge that motor racing, the Event and certain activities associated with the Event (including without limitation support events) are dangerous and you agree to attend at your own risk.
- The Promoter, sanctioning bodies, Fédération Internationale de l'Automobile (FIA), FOWC and its affiliates, including Formula One Management Limited, Formula One Licensing B.V., Formula One Asset Management Limited, Formula One Hospitality and Event Services Limited, Formula Motorsport Limited, Formula One Marketing Limited, persons involved in the organisation of the Event (including officials, marshals, rescue and medical staff), the competitors and drivers (such parties to include where relevant all directors, officers, employees, agents, contractors and affiliated companies), are not responsible for any loss or damage howsoever caused to you or your property to the maximum extent permitted by the laws of the Event Country (save that nothing in these conditions limits or excludes (a) liability for death or personal injury arising out of the negligence of any of the above mentioned parties, or (b) any damage incurred by way of fraud or fraudulent misrepresentation by any of the above mentioned parties).
- Your information is gathered and stored in accordance with the Privacy Policy which is available at https://www.madring.com/en/privacy-policy and may be updated from time to time.
- Subject to the laws of the Event Country, you may have the right to access, correct or request deletion of your personal information or to object to or restrict the Promoter processing your personal information in certain circumstances. Any information requests or other queries in relation to these Terms and Conditions should be sent to tickets@madring.com.
- These Terms and Conditions are governed by the laws of the Event Country. You irrevocably submit to the non-exclusive jurisdiction of the courts of the Event Country and waive any objection to the venue of any legal process in these courts on the basis that the process has been brought in an inconvenient forum.
- These Terms and Conditions are not intended to affect your statutory rights as a consumer.
- These Terms and Conditions were last updated on July 7th 2025. Any queries in relation to these Terms and Conditions should be sent to tickets@madring.com.
- The Promoter reserves the right to make amendments to these Terms and Conditions from time to time where it has a valid reason to do so (including, without limitation, a change in the operational, security or health and safety requirements of the Promoter and/or Venue). The Promoter reserves the right to amend these Terms and Conditions from time to time where it has a valid reason to do so (including, without limitation, changes required for operational, security, regulatory, or health and safety purposes). Where any such amendment constitutes a material change:
(a) prior to the allocation of tickets to individual guests, notification of the amendment shall be provided by MATCH (or the relevant authorised seller) to the purchaser; and
(b) following the allocation of tickets to individual guests, notification shall be provided by the promoter directly to affected ticket holders using the contact details provided at the time of ticket allocation.
Any continued use of the tickets following notification of a material change shall constitute acceptance of the amended Terms and Conditions.
- Regarding parking tickets, the promoter reserves the right to modify the location of the purchased parking space if deemed appropriate for organizational reasons, as well as to facilitate mobility in cases where it is necessary to ease congestion on the access roads to the Venue. Parking admission is per vehicle, regardless of the number of occupants in it and the parking area is not monitored, and to avoid risks, it is recommended not to leave valuables inside parked vehicles.